Frequently Asked Questions
Everything you need to know about your Terrace Store orders and gear.
How long does shipping take for match-day gear?
Standard shipping typically takes 3-5 business days. For personalized jerseys or limited edition terrace wear, please allow an additional 2 days for processing before dispatch.
Are your football shirts and apparel authentic?
Yes, all products at The Terrace Store are 100% authentic. We source directly from official manufacturers and licensed distributors to ensure premium quality for every supporter.
What is your return policy for sports apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that custom-printed jerseys with player names or personal details cannot be returned unless they are faulty.
Do you offer international shipping for global fans?
Absolutely. We ship our sports collections worldwide. Delivery times and shipping costs vary depending on the destination country and are calculated at checkout.
How should I care for my technical sports gear?
To preserve the quality of prints and technical fabrics, we recommend washing your gear inside out at 30°C. Avoid tumble drying and ironing directly onto vinyl badges or sponsor logos.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Clearpay for eligible orders.